Tell us what it's doing

Three things worth checking first

Is it urgent, or is it just annoying?Water running down a wall or pooling against the foundation is worth dealing with quickly, because on Charlotte clay with almost no basements in the county it turns into a damp crawlspace rather than an obvious flood. A gutter that overflows in a downpour and is fine the rest of the time can wait for a scheduled visit, and booking it that way costs you less.

Watch it in the next real rain. Where the water goes tells us most of what we need. Over the front edge in one spot usually means a blocked outlet. Over the front along most of the run means pitch, capacity or a downspout problem. Down the wall behind the gutter is a drip edge fault rather than a gutter fault, and cleaning will not touch it.

Please do not go up a ladder to check.Every public request for a gutter cleaner in this city that we have read is from somebody who has sensibly decided not to. A photograph from the ground, taken during rain, is worth more to us than anything you could see from the top of a ladder, and it costs nobody a fall.

When you do get in touch, a rough figure for the roof perimeter, how many storeys, and roughly when it was last cleaned is enough for a real range on the phone. You do not need to measure precisely; we do that before anything is ordered.